Shipping policy

Processing Time

Orders are processed in 2–5 business days.
We do not ship instantly, so don’t expect same-day shipping.

United States: 3–7 business days
International: 7–15 business days

These are estimates—not guarantees. Delays happen.

Shipping is calculated at checkout.
We don’t hide fees—what you see is what you pay.

Once your order ships, you’ll get a tracking number by email.
If you don’t check your email, that’s on you.

We are not responsible for delays caused by:

If it’s delayed, we’ll help—but we don’t control the mail.

If you enter the wrong address, your package is gone.
We are not responsible for orders shipped to incorrect addresses.

If tracking says “delivered,” we consider it delivered.
We do not replace stolen packages.

You are responsible for customs fees, taxes, or import charges.
We don’t cover those.

Questions? Email us here

(rhys@piehlgroup.com)

IF your package is over 50-75 dollars, we will send it for free!